Shipping Guides
Shipping Policies & Guides
At Bacchus Marsh Auto Wreckers, we are dedicated to providing a seamless and efficient shipping experience for all our customers. Below, you will find detailed information about our shipping policies and guidelines to ensure you receive your parts in a timely and secure manner.
Standard Shipping
PlanExpress Shipping
PlanOvernight Shipping
Plan
Local Pickup
Pickup Location: From our yard in Bacchus Marsh, Victoria
Local Delivery Available
Local delivery: To Melbourne and surrounding areas.
Shipping Guidelines
Order Processing Time:
Orders are processed within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day.
Packaging:
All parts are carefully packaged to prevent damage during transit. Larger items or bulk orders may be shipped in multiple packages.
Tracking Your Order:
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your package through the provided link.
International Shipping:
We ship to select international locations. Please check availability at checkout. International shipping times and costs vary by destination.
Delivery Issues
If your order is delayed, please contact our customer service team for assistance. We will work with the carrier to resolve any issues as quickly as possible.
If you receive a damaged item, please contact us immediately. Provide photos of the damage and the packaging, and we will arrange for a replacement or refund.
If your package is lost in transit, please contact us. We will initiate an investigation with the carrier and work to resolve the issue promptly.
Shipping Rates
Shipping rates are calculated based on the weight, dimensions, and destination of your order. You can view the estimated shipping cost in your shopping cart before completing your purchase.
Returns and Exchanges
For information on returning or exchanging an item, please visit our Returns & Exchanges page. Our goal is to ensure you are completely satisfied with your purchase.
Shipping Tips
Double-Check Your Address:
Ensure that your shipping address is correct and complete to avoid delays or misdeliveries.
Be Available for Delivery:
If possible, be available to receive your package or arrange for someone to be present at the delivery location.
Inspect Upon Arrival:
Inspect your parts upon arrival and report any issues immediately to ensure quick resolution.
If you have any questions or need further assistance with your order, please contact our customer service team at carswantedmelbourne@gmail.com or call 0406 355 786. We are here to help!
